Returns and Refunds Policy

Last updated: August 18, 2026

Loon Prints Co. wants you to be happy with your order. If you need to return an eligible item, please contact us at [email protected] before sending it back.

30-Day Return Period

You may request a return within 30 days after the date your order is delivered.

To be eligible for a return, the item should be:

• Unused and in resalable condition

• Undamaged

• Returned with the original packaging when reasonably available

• Accompanied by your order information or proof of purchase

Items that are used, damaged after delivery, incomplete, or returned without prior contact may not qualify for a refund.

Return Shipping

For approved returns due to a change of mind, ordering the wrong item, or no longer wanting the product, the buyer is responsible for return shipping costs.

We recommend using a trackable shipping service. We are not responsible for items lost or damaged while being returned to us.

Original shipping charges are generally nonrefundable unless required by law or the return is due to an error on our part.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, contact us at [email protected] as soon as possible.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item and packaging

Depending on the situation, we may offer a replacement, repair, partial refund, full refund, or another appropriate resolution. If the problem was caused by us, we will work with you on a reasonable return-shipping solution.

Made-to-Order and Custom Items

Many Loon Prints Co. products are printed or prepared to order. Custom, personalized, or specially modified items may not be eligible for a change-of-mind return unless the item arrives damaged, defective, or materially different from the agreed order.

This does not limit any rights you may have under applicable law.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing time may vary depending on your bank or payment provider.

If a returned item does not meet the eligibility requirements, we will contact you regarding the available options.

Exchanges

We do not guarantee direct exchanges. If you need a different product, size, or color, contact us first. We may ask you to return the original item and place a new order.

International Orders

Customers are responsible for any customs duties, import taxes, brokerage charges, or similar fees imposed by the destination country. These charges are generally not refundable by Loon Prints Co.

Contact Us

For return or refund questions, contact:

Email: [email protected]

Mail:
10K Web & Co. LLC
Loon Prints Co.
PO Box 4256
Mankato, MN 56002